Use one of the following options to find your doctor at Cabrini
or
Malvern
Brighton

Looking for a physiotherapist or other professional? See Allied Health

Feedback is captured in a variety of different ways at Cabrini, these include (but are not limited to) questionnaires, follow up phone calls, focus groups, formal complaints, feedback from Committees or members of the Patient and Family Register and via our compliments, suggestions and complaints forms.Cabrini values feedback from patients, residents and their families as it gives us an insight into the experience they have had with our services, our staff, our facilities and the care that they have received.

Using an independent patient satisfaction survey (July – September 2014), we asked our past patients and families about their overall satisfaction with the services they received at our sites and services, our recent results are displayed below:

Service

Likelihood of recommending to family and friends 

 (likely or very likely)

Overall rating of care provided or service received 

 (good or very good)

Cabrini Malvern

  Inpatient care

  Day surgery

  Day oncology

  Emergency Dept

 

95.3%

96.7%

95.7%

90.3%

 

95.6%

96.8%

97.9%

93.8%

Cabrini Brighton

  Inpatient care

  Day surgery

  Day oncology

 

96.6%

98%

100%

 

96.8%

100%

97.8%

Cabrini Rehabilitation

  Hopetoun 

  Glenhuntly

 

 

100%

86.1%

 

 

96.1%

91.9%


 

What can you do?

Your feedback is important to us, so if you would like to send your compliments, offer suggestions to help us improve our service, or to make a complaint, please click here.