National standards

The National Safety and Quality Health Service Standards (NSQHS Standards) describe the level of care you should expect to receive from a health service organisation in areas that affect the safety and quality of care and where there is good evidence of how to provide better care.

Summary of the 8 National Safety and Quality Health Service Standards (NSQHS Standards) second edition:

Standard 1

Clinical Governance

Aims to ensure there are systems in place within health service organisations to maintain and improve the reliability, safety and quality of health care.

Standard 2

Partnering with consumers

Aims to ensure that consumers are partners in the design, delivery and evaluation of healthcare systems and services, and that consumers, carers and/or their family are supported to be partners in their own care.

Standard 3

Preventing and controlling healthcare associated infection


Aims to reduce the risk of patients getting preventable healthcare-associated infections, manage infections effectively if they occur, and limit the development of antimicrobial resistance through the appropriate prescribing and use of antimicrobials.

Standard 4

Medication safety


Aims to ensure that clinicians safely prescribe, dispense and administer appropriate medicines, and monitor medicine use. It also aims to ensure that consumers are informed about medicines, and understand their own medicine needs and risks.

Standard 5

Comprehensive Care



Aims to ensure that consumers receive comprehensive health care that meets their individual needs, and that considers the impact of their health issues on their life and wellbeing. It also aims to ensure that risks to patients during health care are prevented and managed through targeted strategies.

Standard 6

Communicating for Safety


Aims to ensure that there is effective communication between patients, carers and families, multidisciplinary teams and clinicians, and across the health service organisation, to support continuous, coordinated and safe care for patients.

Standard 7

Blood Management


Aims to ensure that patients’ own blood is safely and appropriately managed, and that any blood and blood products that patients receive are safe and appropriate.

Standard 8

Recognising and Responding to Acute Deterioration


Aims to ensure that acute deterioration in a patient’s physical, mental or cognitive condition is recognised promptly and appropriate action is taken.

For more information about the NSQHS Standards or quality and risk management in health services please visit Australian Commission for Safety and Quality in Health Care:

Consumer Fact Sheet 1 - Introduction to the NSQHS Standards 2nd Edition

Australian Council on Healthcare Standards

Clinical Care Standards

Further to this, Cabrini integrates the Clinical Care Standards which play an important role in delivering appropriate care and reducing unwarranted variation. Unwarranted variation is variation that is not explained by a patient’s choice or clinical circumstances. The Clinical Care Standards program is a priority of the Australian Commission on Safety and Quality in Health Care. The program identifies and defines the care people should expect to be offered or receive.