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Before you arrive

Everything you need to know about your admission.

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During your stay

What you can expect during your stay, plus planning for your discharge.

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Your healthcare rights

Find out more about your healthcare rights.

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Account Information

Answers to the most frequently asked questions about our accounts.

Welcome to Cabrini

At Cabrini, patient-centred care is our primary focus. We are committed to provide you with safe, effective and compassionate connected care in an inclusive, respectful and responsive way, to meet your individual preferences, needs and values. We will treat you in a personal and memorable way at every stage of your healthcare journey.

Our care for you is not only about the physical – providing the latest, evidence-based medical care; we care about your spiritual, emotional, social and cultural needs. We endeavour to care for the whole person, often beyond the limits of science, and respect your dignity and wishes along the way. We believe in shared decision making and want you to be involved in decisions relating to your treatment. At Cabrini, we don’t just care for people, we care about people.


Your admission to hospital

Your admission to Cabrini will be arranged by your doctor’s office. Once it's confirmed that you need to be admitted to hospital your doctor will provide you with the Your stay at Cabrini information booklet and the following forms: 

  • Patient registration form
  • Patient health questionnaire (Cabrini Malvern only)
  • Acknowledgement of consent

Alternatively, you can also complete our patient registration form online. Click the below link to access our online patient portal. 

Cabrini Patient Portal


Patient and family preferred accommodation rates - The Sebel Malvern   

Cabrini patients and families can access preferred accommodation and parking rates at The Sebel Malvern. Bookings must be made directly with the hotel by calling (03) 9001 6977 or emailing reservations@thesebelmelbournemalvern.com.au.

Please click here for more details.


Need help

If you require any help with these forms please contact Patient Services on (03) 9508 1466 between the hours of 8.00 am and 8.00 pm from Monday to Friday. Any queries of a medical nature should be directed to your doctor.


Cabrini patients and families can access preferred accommodation and parking rates at The Sebel Malvern. Bookings must be made directly with the hotel by calling (03) 9001 6977 or emailing reservations@thesebelmelbournemalvern.com.au.

 

Pleaseclick here for more details.

Commonly asked questions for Admission

  • What do I need to do before admission?

    Your admitting doctor will give you a Patient Information Booklet containing a patient registration form, health questionnaire and acknowledgement of consent. Please ensure this is completed and returned to the hospital as soon as possible.

    Alternatively, your admitting doctor may provide you information on how to complete an Online Registration Form

  • Who will contact me when I am booked into hospital?

    You can be contacted by Patient Services staff regarding your admission paperwork and/or Nursing Pre-admission staff regarding your procedure. 

  • Where do I report to for my admission?

    Cabrini Malvern

    Please present to the Main Reception area of the hospital which is located on the Ground Floor near the main entrance. You will either be directed to the Day of Surgery Admission (DOSA), the Day Procedure Centre or admitted through Patient Services. 

    Cabrini Brighton, Cabrini Prahran, Cabrini Elsternwick

    Please present to the Main Reception area and our staff will provide you with directions. 

  • What about my health insurance? Do I need to contact my Health Fund?

    It is advised that you contact your health fund provider prior to your admission to confirm your eligibility, level of cover and liability for any excesses, co-payments or other out pocket cost.

  • I don’t have private health insurance, but I intend to pay for my hospitalisation. How do I find out how much I will pay?
    Please contact the hospital prior to admission for an estimate of fees and charges. It is impossible to foresee all circumstances that may affect your account; therefore, this estimate is an approximation only. You will be required to pay the estimated costs of your hospitalisation prior to or on admission.
  • I have health insurance with my overseas insurer. How does this work?

    Cabrini does not accept all forms of overseas health insurance. Prior to your hospitalisation, you should obtain an estimate of expenses from the Patient Services Department. You will be asked to settle your account on admission and will be charged for any diagnostic services on discharge.

    On discharge, a detailed account will be supplied to you to claim from your overseas insurer. 

  • I am a gold/white cardholder with Veterans’ Affairs. Am I covered?

    Gold cardholders

    You are fully covered for your hospitalisation costs (shared room only) and any diagnostic accounts.

    Should you choose to come into hospital as a private patient under your private health insurance and hold a Veterans’ Affairs gold card, you will be billed for your diagnostic accounts and are required to claim them from Medicare and your private heath fund.

    White cardholders

    You will require to have prior approval to ensure your admission is covered.

    For more infomation Click here 

  • I am claiming through Workers Compensation, TAC or other legal claim. What do I need to do?

    You will be required to provide evidence of acceptance of your claim (including claim number, contact person and other relevant details). An approval letter from the Third Party can be emailed to psestimates@cabrini.com.au stating your name in the subject line. 

    Where approval has been given, your account will be forwarded to the Third Party for payment. If your claim has not been accepted (or is not yet determined) your account will be treated as uninsured and you will be responsible for payment of the estimated costs.

    Once approved, you are fully covered for theatre costs and accommodation in a ward or shared room. It does not automatically follow that you will receive approval for a period of hospitalisation even though you may have been covered under the same claim for previous visits. Each hospitalisation must be approved by the Third Party.